Alriyadh Travel and Tourism Company

AlRiyadh Terms and Conditions For travel and tourism


Welcome to AlRiyadh!

These terms and conditions outline the rules and regulations for the use of AlRiyadh travel Company for Travel and Tourism website or mobile applications, located at

By accessing this website or any of the mobile applications, whether directly or indirectly, We assume you accept and agree to all these terms and conditions “Agreement” with no exceptions. Do not continue to use AlRiyadh if You do not agree to take all of the terms and conditions stated on this page. 

This Agreement is valid for the use of any of AlRiyadh services, platforms, and all communication channels including chat, call center, and any social media profile that is verified by AlRiyadh. AlRiyadh reserves the right to change these terms anytime and conditions without prior notice.

If you do not agree to any of the terms of use, you must not use the website or the Riyadh mobile application.


The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements:

“Customer”, “User”, “Member”, “You” and “Your” refers to you, the person who logs in to this Website, and complies with the Company’s Terms and Conditions when accessing, browsing, downloading, installing or Request the services provided by Riyadh by any means.

“The Company”, “Al Riyadh”, “Ourselves”, “We”, “Our” and “Our”, refers to our company, Al Riyadh Travel and Tourism Company, the owner of Al Riyadh and its trademark including but not limited to artistic and intellectual property. The website, mobile application and all components supported by Riyadh, which is a registered trademark in the Kingdom of Saudi Arabia.

“Service Provider”, refers to all service providers offered by Riyadh, including airlines, hotels, rentals, etc.

The term “Party”, “Parties”, or “Us” refers to both the Client, ourselves and the Providers.

All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of the Kingdom of Saudi Arabia.

Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Other terms that may apply to you

These terms refer to the following additional terms, which also apply to your use of our website:

Privacy policy

Privacy policy

Acceptable Use Policy

Privacy policy

Which sets out the permitted uses and prohibited uses of our site. When using our site you must comply with this acceptable use policy.
Our Cookies Notice sets out information about the cookies on our site.
 If you purchase goods from our site, our terms and conditions of supply will apply to the sales.

Who we are and how to contact us

It is a website managed by Riyadh Tourism and Travel Company. We are registered as a limited liability company in the Kingdom of Saudi Arabia with Company No. 1010227864 and we have our registered office at 6999 Salah Al-Din Al-Ayoubi, Unit No. 7 Riyadh 12836-2300, Kingdom of Saudi Arabia

If you have any questions or concerns about or information contained therein, please contact us at

Access and Use Restrictions

Access the site and register
Our website is available for free. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. If for any reason our website is unavailable at any time (including for any period of time), we will not be liable to you for such an occurrence.
We have only granted membership to those who are over 18 years of age or at least during the registration/membership application process. The site has the right to cancel any user who does not comply with the age group/requirements upon verification/verification.
No user/member has the right to use more than one email or phone number or open more than one account for any reason. We have the right to manage and freeze violating accounts and/or cancel these accounts or any of them that do not comply with the site policies.
Suspension, termination and restriction of access
We may in our absolute discretion suspend, withdraw or restrict access to all or parts of our website to any person, which shall include, for the avoidance of doubt, users who have registered with us.
We may, in our absolute discretion, terminate your access to At any time and without warning.

User ID account

1. If you created an account on

You are responsible for maintaining the confidentiality of your user ID and password, and you are responsible for and agree to the following:

For all activities that occur under this user ID or password.
You will be responsible for maintaining the confidentiality of information relating to your account and password, and you will not allow anyone to use your account and you will not use anyone else's account.
All information you disclose is true and correct, up to date and complete.
During or immediately after registration, you must fill in your contact details such as; Profile photo, email, phone number, identification information, or credit card numbers.

2. We have the right to disable any user ID or password, whether chosen by you or allocated by the Website, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.

3. If you know or suspect that your user ID or password has been unlawfully disclosed or there has been a known or potential breach of security, you must immediately notify us at

4. In any case of failure to inform us of any unauthorized use and/or breach of the account, the Company shall not bear any responsibility and shall not be liable for any damage caused.


Payments and Refunds

Our website offers services subject to the terms, conditions and rules associated with the provider regarding bookings, cancellations and refunds. When purchasing a service, users should carefully review the provider's terms and conditions.
In order to cancel or receive a refund, the user must cancel the booking/reservation at least 48 hours before the booking date.
Prepaid services can be canceled or modified, but a cancellation fee is charged in accordance with the service provider's refund policy. The Hotel may charge the User a fee in accordance with its cancellation policy if the User fails to cancel in accordance with its policies.
When the user does not want to check in on the first day of the booking and wants to check in for the remaining nights, he must confirm the changes on the first day of the booking or it depends on the hotel policy. So that their reservation is not cancelled.
Some services are non-refundable or non-changeable. Upon agreeing to the terms and conditions, the user will be subject to the stated cancellation and amendment fees. 
In the event that a pre-booking for any of our services cannot be confirmed, it is our responsibility to refund the full amount or provide the same service with another provider at a similar price, quality and category.
Any cancellation resulting from a user for any reason will not be covered by Riyadh.
Some Wallet Balance Points are earned through promotional activities, which are always limited to the special terms and conditions associated with the original promotion. It is not always calculated from the total wallet balance earned in cash.
Riyadh provides reservation services or authorization to purchase tickets by purchasing a subscription package (points) to use, and all points are for one reservation only.
The package is valid for a full year from the date of purchase. If the points are not used during the year and the balance is not cleared, the user has the right to claim them.
Riyadh reserves the right to change applicable fees or charges and impose new fees and charges at the end of the initial service term or current renewal term, upon prior notice to the customer (which may be sent via email).
  If Customer believes that Company has billed Customer incorrectly, Customer must contact Company no later than 60 days after the closing date on the first billing statement on which the error or problem arose, in order to obtain an adjustment or credit. Inquiries should be directed to the company's customer support department.
When the User wishes to redeem the package for cash, the value of the points will be used, including the discount depending on the cost of the nearest remaining package of the User's account. No one, except the user, has the right to request or exchange points or financial amounts.
The user is not entitled to claim additional or replacement points. If the reservations are not paid to the carrier/airline, Riyadh's financial liability to the user will be cancelled.
Riyadh will not be responsible or liable if the user provides incorrect, forged or stolen financial information. We will use all legal means and ensure that the user’s account is closed and the user will be permanently banned from the site.

Restrictions on use

  1. Prohibited obligations and activities

           As a user of Al Riyadh Company, you acknowledge that you are obligated to do the following:

    a. The user must refrain from any illegal use, violation, or violation of the policy.

    The User must provide Riyadh with any information and/or documents upon request.
    You may not republish, sell, resell, rent, sub-license, reproduce, duplicate, copy or redistribute the content from Riyadh.
    The User must follow all provisions regarding purchases and payments, including payment of all amounts due to Transfer Lines. In addition, the User must follow all rules regarding the availability of prices, products and services. Estimated duties, taxes and expenses arising from the use of the Site, or the carrier/airline are the sole responsibility of the user.
    User agrees not to engage in fraudulent practices or any other illegal methods while conducting credit card transactions. As a result, Riyad is not responsible for any fraud or theft claim in relation to that card.
     The user must not use or copy site data using robots or manually without prior approval from Riyadh.
    You should never make false guesses or reservations out of curiosity; In this case, Riyadh is not responsible for any of this, and the user must bear full responsibility.
    You must not attempt to circumvent arrangements to prevent access to the Riyadh Website or violate the restrictions of the private electronic address displayed on the Website.

    It is the user's responsibility to protect and defend Riyadh, its employees and service providers from any harm or financial problem, including but not limited to expenses, disputes, penalties or any other costs, including legal costs, arising from the following:

    Any violation of this Agreement.

    B. Any violation of the site's terms, rights, or laws, or malicious use of the site.

    C. Sharing or selling commercial advertisements that may contain violations of local regulations.

Warranty and Disclaimer

  1. Riyadh is not responsible for non-final completion of the reservation process, as the contract for the sale of any ticket is bilateral between the user and the carrier/airlines.
    Riyadh has absolutely no affiliation with any transportation or hotel service providers. This means that we cannot be held liable for any problems arising out of/in any transportation, including but not limited to refunds, cancellation or compensation. In addition, the company will not be responsible for any financial issue (cancellation, compensation or expenses) or other problems such as delays or changes in flight schedules.
    While we try to ensure that all information about Accurate, no guarantees, representations or warranties are made that the content of our site is accurate, complete, up-to-date or error-free. Use

    It is entirely at your own risk.

    Neither Riyadh nor any of its employees, including directors, employees, agents, service providers and licensors, shall bear any legal liability for any direct, indirect, incidental, special or general damages after using or passing the site or using any of the products offered on it, including , but not limited to, errors, omissions, or damages of any kind incurred as a result of your use of the products or content available on the Site.
    We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses, malicious code or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of Or to upload any materials published on it, or on any site linked to it.
    Before making a reservation, the user must check the minimum length of stay outside the Kingdom, as some countries require at least 6 months.
     Make sure you have all your documents ready in case you need an entry visa as a transit or travel destination. If you do not have all of your documents, your trip abroad may be delayed or even result in detention. In such cases, the User is fully responsible for all damages, costs and expenses.
     When traveling through Riyadh and its service providers, it is not guaranteed that the trip will be free of risks or problems. Therefore, we are not responsible for any risks or damages incurred through our travel services. Hence, we encourage our users to read more about our travel policies before traveling.
     If any liability is proven on Riyadh or any of the service providers it works with, this will result in the recovery of the service fees that the customer paid to the airport company for this process only, and the company is not obligated to any other compensation. Determining responsibility as a system governing the relationship between the airport and its customers reflects the identification of risks between the two parties, and therefore the conditions mentioned in this file will be valid even if errors are dealt with in a proper manner.
    The user acknowledges and agrees to absolve Riyadh and/or any of its officials and representatives, from any claim, dispute, costs, damages or liability, and any direct and/or indirect loss not attributable to Riyadh itself.

Site content

The content on our site is provided on an “as is” basis and all information, comments and other materials displayed on our site are for general information purposes only. It is not intended to amount to advice that you should rely on. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

We update our site regularly and may change the content at any time. Although we make reasonable efforts to update the information on our Site, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete or up-to-date. Therefore, we disclaim all liability and responsibility arising as a result of any reliance on such information, comments or other materials contained on

By any visitor to our website or by anyone who may be informed of any of its content. 

Download website content:

When you use a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy

Privacy policy

  1. You warrant that any such contribution does comply with these content standards, and you will be liable to us and indemnify us for any breach of that warranty. This means that you will be responsible for any loss or damage we suffer due to your breach of warranty.
    Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your Content, but are required to grant us and other users of our Site a limited license to use, store, copy, distribute and make such Content available to third parties. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
     This Site may include information and materials uploaded by other users of the Site, including bulletin boards and chat rooms. This information and materials have not been verified or approved by us. The opinions expressed by other users on our site do not represent our views or values. If you wish to make a complaint regarding information and materials uploaded by other users, please contact us at

We have the right to remove any posting you make on our website if, in our opinion, your posting does not comply with the content standards set out in our Acceptable Use Policy

Privacy policy

You are solely responsible for securing and backing up your Content.

Linking to the website and introducing viruses

  1. Linking to and from our website

    a. Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. These links should not be construed as an endorsement by us of those linked sites or the information you may obtain from them. We have no control over the contents of those sites or resources. We exclude, to the fullest extent permitted by law, all liability which may arise in connection with or as a result of such external site materials causing any damage, costs, injury or financial loss of any kind.

    B. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our Website in any website that is not owned by you.

    C. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website you are linking to must comply in all respects with the content standards set out in our Acceptable Use Policy If you wish to link to or make any use of any content on our site other than that set out above, please contact us at info

    Third Party Links

    This website may contain links/pointers to websites operated by parties other than Riyadh. These hyperlinks/pointers are provided for your reference only. We do not control such sites and are not responsible for their contents or the privacy or other practices of such sites. Furthermore, it is up to you to take precautions to ensure that any links/pointers you select or software you download (whether from this or other websites) are free of viruses, Trojans, worms, defects and other anomalies of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.

    Introduction to the virus
    We do not guarantee that our site will be secure or free from errors or viruses.
    You are responsible for configuring the information technology, computer programs and platform to access our site. You should use your own antivirus software.
    You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Data protection and privacy policy

We must comply with all applicable data protection legislation, including the General Data Protection Regulation ((EU) 2016/679), any other national implementing laws and regulations and secondary legislation relating to data protection or privacy, as each of the above may be amended, updated or Consolidated, replaced and/or re-enacted from time to time.

We will use and process your personal information in accordance with our Cookie Notice


Our Acceptable Use Policy

Severability and waiver

  1. If any provision or part of these Terms is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, then such provision or part of the provision shall, to the extent required, be deemed not to form part of these Terms and The validity and enforceability of the other provisions of these Terms shall be affected.
    No waiver of any provision of this Agreement will be effective unless in writing and signed by Riyadh.

the difference

Riyadh Travel and Tourism Company may, in its sole discretion, amend these terms at any time. Each time you wish to use our site, please review these terms to ensure you understand the terms that apply at that time.

Governing law and jurisdiction

These terms shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these terms, including any question relating to their existence, validity or termination, or arising out of or in connection with the use of our website, shall be subject to the exclusive jurisdiction of the courts of the Kingdom of Saudi Arabia.

General Provisions

Requests or claims regarding our services must be submitted within 60 days. If it is not submitted within the mentioned period, it will be considered an exemption from the claim.

If any provision of this Agreement is no longer in effect, the remaining terms and conditions will remain in effect. If Riyadh decides not to enforce any of its terms and conditions, this does not constitute a waiver and will never prevent Riyadh from enforcing these terms in the future.

 In the event of a jurisdictional dispute, the printed version of these Terms and Conditions shall be the valid original.

 The Riyadh Agreement is entirely constituted by these Terms and Conditions. Therefore, it supersedes any other oral or written agreement.